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Mildred Dot Policies

Our highest priority is to provide quality products and excellent personal service. We strive to be helpful, efficient, and to build life-long relationships with our customers. Please let us know if there is anything we can do to improve our service. 

HOW DO I USE A PROMO CODE?
Promo codes can be entered during the checkout process. Simply type or paste your code in the box labeled “Promo Code”’ Only one promo code may be applied per order. Promo codes cannot be combined with other offers. Promo codes do not apply to gift cards.

 

DO YOU OFFER GIFT WRAP?
We do not offer gift wrapping services at this time. Please note, if the “is this a gift” box is checked pricing information is omitted from all packing slips so orders arrive gift-ready.

 

CAN I CANCEL OR MODIFY MY ORDER?
Once an order is placed, it is unable to be cancelled or modified.

 

HOW SHOULD I REPORT A MISSING ITEM/DAMAGED OR DEFECTIVE ITEM FROM MY ORDER?
Please report any damaged or missing items to hello@mildreddot.com within 7 days of delivery.

 

WHAT SHOULD I DO IF MY PACKAGE IS LOST?
If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps:

  1. Check with your neighbors or front office (if applicable) to see if the package was left there.
  2. Reach out to your local post office or FedEx facility.
  3. Contact our team at hello@mildreddot.com and include your order number.

Please report your lost or stolen shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as delivered, we are no longer responsible for the particular package.

Please note, Mildred Dot. is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

 

HOW MUCH DOES SHIPPING COST?
We offer free ground shipping on orders over $100 shipping to the continental U.S. Shipping rates for orders under $100, international orders, and expedited orders will be calculated based on the order total and the destination address.

 

WHEN CAN I EXPECT MY ORDER TO ARRIVE?
Orders are processed and delivered Monday through Friday, excluding holidays. Most orders ship from our manufacturer in Phoenix, Arizona.

Custom orders will ship in 10-14 business days after final proof approval is given by customers. Unless expressly requested in writing by the customer, custom items will not be finalized until customer’s proof approval.

 

DO YOU OFFER INTERNATIONAL SHIPPING?
We offer FedEx international shipping across the globe for most products - simply enter your destination country during check out. Mildred Dot is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note that even with these shipping methods, transit times may vary due to customs delays. 

 

WILL MY ENTIRE ORDER SHIP TOGETHER?
Not necessarily.  Whether your order ships together or separately you will receive tracking emails for each shipment and you will only be charged for the single shipping fee quoted during checkout.

If you have any questions regarding the status of your order, please contact us at hello@mildreddot.com and a member of our team will get back to you shortly.

 

WILL I SEE A PROOF BEFORE MY CUSTOM ITEMS ARE MAILED TO ME?
Yes, customers ordering any of our custom items will receive their proofs approximately one week from order date. Once a proof has been sent your way, your order is non-refundable.

 

WHAT IS YOUR RETURN POLICY?
Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, and/or sale items cannot be returned. Personalized orders are non-refundable once your order is placed. 

 

HOW DO I RETURN AN ITEM?

  1. Make sure that your order qualifies
  2. Return your order and packing slip. Please send your order and its original packing slip to:
    Mildred Dot
    Attn: Returns
    1120 Bird Ave STE F #118
    San Jose, CA 95125

 Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.

 

DO YOU OFFER EXCHANGES?
We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact hello@mildreddot.com.

 

CAN I USE THE PERSONALIZED IMAGES FROM MY ORDER FOR A LOGO OR ARTWORK ON MY BLOG, WEBSITE, ETC.?
All digital images used during the proofing process are sole property and copyright of Mildred Dot. and cannot be used for personal logo design or reproduction outside of Mildred Dot. All illustrations are copyright of Mildred Dot and may not be reused without permission. If you have any further questions, please email us at hello@mildreddot.com.

 

ARE YOU AVAILABLE FOR COLLABORATIONS AND OTHER PERSONALIZED PROJECTS?
Yes! For information regarding the design process or to discuss a quote, please email us at hello@mildreddot.com with details about your project and someone will get back to you shortly. 

 

DO YOU OFFER BULK PRICING?
Please email hello@mildreddot.com with the details of your order and our team will look into your request.



Terms & Conditions

 

CONTENT USAGE
Please contact us should you wish to use any of our content. Along with seeking our permission we ask that you provide credit for any content you intend to re-use, and hyperlink it to https://mildreddot.com if used online. Whenever possible, we are happy to provide high resolution photographs and answer any questions you may have at that time.

We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.

 

COPYRIGHT & TRADEMARKS
You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from Mildred Dot.

All third-party names, trademarks and copyrights are properties of their respective owners.

 

COMMUNITY GUIDELINES
We reserve the right to block, delete, or otherwise restrict comments and posts from our social media channels which contain personal attacks, hateful or divisive speech, profanity – or those which promote a personal, political, or other unrelated business or agenda. We hope this will promote an atmosphere where our friends, customers, and fans can engage in productive and positive conversation.

 

INFORMATION GATHERING
We only collect the personal information you choose to provide. When you register on our site, place an order or subscribe to our newsletter some of your personal information is required. You may be asked to enter your name, email address, mailing address, phone number or credit card information. 

 

INFORMATION USAGE
The information you provide us may be used in any of the following ways:

  • Personalize your experience
  • Improve our website
  • Process a transaction
  • Provide you with order status
  • Send Mildred Dot promotional messages

 

Note: You may unsubscribe from our promotional messages by following the unsubscribe instructions located at the bottom of each email.

 

PRIVACY POLICY
This online privacy policy applies to information collected through our website and not information collected offline. By using our site, you consent to our Terms & Conditions and Privacy & Security policies. By placing an order through our site you consent to our Customer Service policies.

We reserve the right to change these policies at any time. Please contact us if you have any questions about the above information.

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